A Husky's First Visit to HuskyTech!

Brooke here and I officially have a confession to make; I am technologically challenged. You would think that with the amount of time I spend on Facebook that I should be able to write full computer programs by now, however that is far from the truth. So, when my Internet connection started acting finicky, I was at quite a loss.

My computer was taking a few minutes to connect to UConn’s secure wireless Internet system in class, where as it used to take a few seconds and my computer was not registering my Ethernet chord in my room. As much as I love my computer, my roommates were not having the same dilemma and I realized my trusty Macbook was to blame. One of my roommates is a clerk at HuskyTech and suggested I pay them a visit. Naturally, I waited a few days wishfully hoping that the problem would solve itself but alas, it did not and I knew it was time to pay HuskyTech that visit.

I had not been to HuskyTech since my freshman year when they set up the Internet on my computer and I have to say, I was pleasantly surprised! I set aside two hours expecting to troubleshoot and encounter dilemma after dilemma, however, my entire visit took less than twenty minutes, start to finish. I came in, no appointment required, and was immediately paired with a student technician. He took a few minutes to discuss what problems I was encountering and to hear what I had tried when troubleshooting.

It barely took him the blink of an eye to figure out what was taking my computer longer to connect to UConn’s Wifi. Apparently, my computer had kept a history of all of the wireless networks I had every connected to (including random Starbucks’ and friend’s wireless networks) and this was bogging down my connection speed. He then took the time to go through all the networks and let me pick which networks I used frequently and deleted the unnecessary ones. As a precaution, he also disconnected and reconnected me to UConn’s wireless network.

The next problem was that my computer was not registering when my Ethernet chord was connected. After a few clicks, the technician discovered that in an advanced setting, I may have inadvertently switched a setting which would require a manual set up every time I wanted to use my Ethernet chord. He switched it so the computer will automatically register when I connect my Ethernet chord and he even took the time to show me how to adjust this setting if it ever happens again. I was surprised that he took the time to show me how to troubleshoot by myself next time, which was above and beyond!

All in all, my visit to HuskyTech was painless, quick and best of all, free! Needless to say, I’m back to wasting excessive amounts of time on Facebook and cruising the Internet hassle free!